DCO Technician

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

We are looking for Data Center Technicians to join our expanding Infrastructure Operations team. Data Center Technicians are the primary resolver and troubleshoot and solve a range of datacenter infrastructure issues including, but not limited to: hardware, fiber, networking, and related problems. You will be part of the Data Center Operations (DCO) team, overseeing the operation and maintenance of the IT infrastructure and hardware for data centers in AWS Cloud regions. You will become the primary resolver for your support team, and gain troubleshooting skills on different hardware and software cases. You will be able to troubleshoot and solve most infrastructure issues and engage other appropriate solutions groups on more complex problems to drive solutions..

Key job responsibilities

• SAFETY

Follow and maintain the highest safety standards and diligently encourage a world-class safety culture. Own the safety initiatives and projects to foster a strong safety culture.

• DATA CENTER OPERATIONS (DCO)

This position involves:

- Diagnosing hardware and network problems followed by physical repairs

- Troubleshooting events within internal Service Level Agreements (SLAs)

- Performing root cause analysis of equipment failures

- Manual handling and lifting of equipment may be required (weight limits in accordance with regulations)

- Working rotating shifts (morning/night) as well as weekends to maintain the 24/7 data center environment

A valid (EU) driving license is required as Data Centers may not have any public transportation available nearby.

Location Requirements:

Our data centers are located in remote areas where access via public transport may be limited. Therefore, a valid EU driving license is required for this role.

Work Schedule:

This is a 100% onsite in-person position due to the hands-on nature of managing mission-critical infrastructure and data center industry.

A day in the life

In this role, you'll be working on our advanced ticketing system, managing a diverse workload and solving complex server hardware issues.

You'll be part of a collaborative team that keeps our cloud infrastructure running smoothly, responding to both automated directives and team leadership with exceptional time management and adaptability.

Your expertise in problem ticket tracking and escalation procedures will be crucial as you consistently meet and exceed Amazon's high standards for technical proficiency and operational excellence. This role is vital in maintaining the efficiency and reliability of our sophisticated data center infrastructure – you'll be working and supporting the face of Cloud technology in the region.

We're looking for skilled technicians with a passion for technology to help us expand our Cloud to the next level.

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Grundqualifikationen

- General knowledge of troubleshooting server hardware issues.

- Basic networking experience.

- Ability to work well with others in a team environment, displaying excellent time management skills.

- Ability to take direction from both a directed work system and/or a team lead.

- Able to lift/move up to 18kg equipment.

- Valid EU driving licensel.

- 1+ years of technical experience

Bevorzugte Qualifikationen

- Experience with problem ticket tracking, prioritization, and escalation procedures.

- Understanding of maintenance windows/change management procedures.

- Basic understanding of data center facilities.

- Networking administration and/or certification.

- CCENT/CCNA, Network+, A+.

- Scripting skills.