Regional Infrastructure Operations Manager

The Regional Infrastructure Operations Manager is responsible for one or more Amazon Datacenter Clusters and PoP-scale deployments within a particular region. It is the senior Infrastructure Operations role within the region and has managerial responsibility for safety, security, availability, scaling, efficiency and cost. The Regional Infrastructure Operations organizations are composed of three functions: compute operations, engineering operations and logistics. A physical security organization, while not reporting directly to the Regional Infrastructure Operations Leader, is an integral part of the operation. Compute operations focuses on the server-level platforms that support both Amazon Retail and Amazon Web Services. Engineering Operations focuses on the mechanical, electrical and controls systems that support our data center critical environments. Logistics Operations executes materials planning and control to support both on-going operations and expansions. Security Operations are charged with the physical security of our people, assets, and customer data. The Regional Infrastructure Operations Leader must be able to build and lead high performing teams across each of these functions, understand and manage their day to day operations while at the same time having the technical capability and curiosity to dive deep into any given challenges as needed.

The Regional Infrastructure Operations Manager is a key role in the management team that is operating and scaling the world’s largest cloud computing infrastructure. We encounter interesting, challenging and complex problems every day. As a technical manager in Amazon you can innovate to solve these issues and help drive operations excellence in all areas of your role. You will have the ability to refine and develop processes to optimize operational excellence in every aspect of your role. You must also have a passion for technology along with a desire to achieve best-in-the-world operational performance.

Key job responsibilities

- Hiring, managing and developing the operations team including compute operations managers, engineering operations managers, logistics operations managers and their teams

- Attainment of organizational performance goals and objectives relating to safety, security, availability, scaling, efficiency and cost

- Planning and executing the Infrastructure Operations component of new datacentre and Colocation (Colo) expansions

- Operation and maintenance of mechanical, electrical, and controls systems for Amazon datacentres to include preventive maintenance, corrective maintenance and change management

- Vendor management of Colo datacenter services providers to meet or exceed contracted performance SLA’s

- Safety, security, and availability incident response, incident management and incident resolution

- Continuous improvement of operational processes, procedures, methods and tools

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic qualifications

- Bachelor's degree or above in Civil Engineering, Mechanical Engineering, Electrical Engineering, Construction Management or an equivalent engineering science

- Experience in management of datacenter operations, facility engineering operations, information technology critical environment facilities, advanced high volume manufacturing, datacenter build-outs and scaling, or similar fields

- Experience directly managing, mentoring, leading, and coaching construction management and/or engineering professionals

- Experience leading large teams, with demonstrable ability to hire, develop, and manage high-performing technical teams

- Fluency in English to communicate effectively with global teams.

- Driving license valid in EU.

Preferred qualifications

- Experience in lean or six sigma methodologies for operational, process, and performance improvement projects including process mapping and process re-design

- Experience leading and managing operations of critical facilities which require in-depth knowledge in electrical, mechanical, and control systems

- Knowledge of information technology infrastructure domains such as compute server platforms, storage server platforms, server components, network devices, technologies and architectures, IT service delivery principles and best practices

- Fluency in Swedish.