Solution Architect

Are you a technically sharp problem-solver who gets energy from the complexity of large-scale customer environments? Keep on reading.

Telavox is a fast-growing digital telco combining the reliability of telecom with the agility of SaaS. At the heart of this role is integrating core network infrastructure with Telavox's growing portfolio of services — from UCaaS and advanced telephony to AI-powered features that help businesses work smarter. Our customers are operators and enterprises who depend on us to fit seamlessly into their world — their billing, their provisioning, their legal requirements, their way of working. We are now looking for a Solution Architect who understands that the real work is understanding the customer first, and connecting the dots to our platform second.

As a Solution Architect within our Customer Service Delivery team, you sit at the intersection of customer, product, and platform. Your job is to deeply understand what a customer is trying to achieve: Their technical ecosystem, their commercial requirements, their legal constraints — and then connect those dots to what Telavox can deliver.

Most of the work is about understanding the customer's side. How their teams communicate, how they manage users and devices, how voice and messaging fit into their workflows, what their IT landscape looks like, billing integrations, online journeys, regulatory requirements— you need to get into that world before you can architect anything meaningful on ours.

Your day-to-day work includes:

• Running discovery and needs analysis with operator customers — asking the right questions, listening carefully, and building the kind of trust that makes complex deals possible

• Designing end-to-end solutions that fit into the customer's existing ecosystem, including BSS/OSS environments, provisioning, billing, and legal frameworks

• Managing stakeholders on both sides — internally across Engineering, Product, and Sales, and externally across customer organisations at multiple levels

• Owning your projects: setting timelines, tracking progress, escalating when needed, and following through to delivery

• Supporting RFx and technical sales processes as the primary technical voice toward the customer

• Translating customer demands into structured input for Product and Development — so what you learn in the field actually shapes what we build

• Creating clear High-Level and Low-Level Design documentation that the whole organisation can use

You're a good listener and a technically credible communicator. You know that trust takes time to build and that the best solutions come from understanding what the customer is actually trying to solve — not from presenting a pre-packaged answer.

You're also someone who gets things done. You manage competing priorities, keep stakeholders informed, and own your deliverables from kickoff to go-live. When something is at risk, you say so early and you drive the resolution.

We're looking for someone with:

• A solid background in telecom and/or UCaaS — you understand how operators work, what their systems look like, and why integrations are usually where the real complexity lives

• Experience working across customer environments: BSS/OSS, SIM, interconnects, roaming, provisioning, or related domains

• Strong stakeholder management skills — you're comfortable navigating complex organisations, both internally and externally

• A structured working style with the ability to manage deadlines and escalate with good judgment

• Fluent in English and preferably one Scandinavian language

Genuine curiosity about customer needs and a bias toward understanding before proposing

Nice to have:

• Experience from Ericsson, Nokia, or a major Operator

• Familiarity with UCaaS integration patterns, SIP, or voice/data quality frameworks

• Experience working in cross-functional teams across product and engineering organisations

Location: Malmö or Stockholm Travel: ~30 days per year

Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator, we develop and own our all-in-one communication platform, which integrates telephony, PBX, messaging, meetings, and contact centers, giving businesses a smarter way to connect.

Today, we’re a thriving company with 1.9 billion SEK in revenue and 500+ Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication.

We offer flexible work options and adaptable hours, giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture.

Read more about our new HQ in Malmö 🏠!

At Telavox, we don't focus on fitting in; we focus on making room for everyone.

We’re always on the lookout for great talent, so applications are reviewed continuously. If you're ready to be part of an innovative, AI-driven telecom company, apply today with your CV and cover letter in English. 

For any questions, feel free to reach out to HR Business Partner Victoria Schmitz at victoria.schmitz@telavox.com

Learn more about what we do! ⬇️