Come and join our journey!
At Immense Group, we are guided by our core values of passion, boldness, and integrity. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to delivering exceptional player experiences. If you’re passionate about compliance and Product Operations, bold in your approach, and act with integrity, we’d love for you to join our team as a Senior Product Compliance Coordinator.
A taste of what you’ll do
The Senior Product Compliance Coordinator is responsible for leading the operational compliance function within Product Operations, ensuring all games and operational activities comply with regulatory requirements across all brands and jurisdictions.
The role combines regulatory compliance with process governance, documentation, audit readiness, and continuous improvement while working closely with Product Operations, Legal & Compliance, DEVS, Projects, Partnership Management, and external providers.
A key responsibility of the role is ensuring compliance processes, certifications, regulatory documentation, and operational controls remain accurate, audit-ready, and continuously improved to support operational consistency, regulatory compliance, and business growth.
Regulatory Compliance & Operational Governance
- Lead the certification lifecycle, ensuring game certifications, re-certifications, and market-specific regulatory documentation remain accurate and up to date.
- Ensure games, promotions, configurations, and operational activities comply with jurisdictional and regulatory requirements before release.
- Coordinate regulatory documentation with Compliance, DEVS, Projects, testing laboratories, and game providers.
- Maintain certification repositories, compliance trackers, regulatory evidence, and audit documentation.
- Monitor regulatory changes and coordinate operational implementation across Product Operations.
- Support internal and external audits by preparing documentation, coordinating evidence, and following up on audit actions.
- Create, maintain, and continuously improve compliance procedures, SOPs, checklists, and regulatory documentation.
- Ensure compliance documentation remains accurate, current, and aligned with regulatory requirements and operational workflows.
- Support the development of compliance-related Knowledge Base articles and onboarding material.
- Promote standardisation of compliance processes across Product Operations.
- Prepare compliance reports, certification trackers, regulatory dashboards, and market-specific reporting.
- Identify compliance risks, operational gaps, and opportunities to strengthen operational controls.
- Support implementation of automation initiatives and AI-assisted tools that improve compliance processes, documentation, and reporting.
- Work closely with Product Operations, Legal & Compliance, DEVS, CRM, Customer Operations, Projects, and external providers to maintain regulatory alignment.
- Participate in operational, regulatory, and cross-functional projects as required.
- Support new market launches and regulatory initiatives.
- Maintain sufficient operational knowledge to provide support across Product Operations where required and contribute to business continuity.
- Perform any other task or responsibility related or connected to the role.
Additional Responsibilities
- Reporting, Improvement & Coordination
- Audit Readiness & Compliance Documentation
Who and what we are after?
- Minimum of 3 years’ experience within the iGaming industry in Compliance, Product Operations, Certification Management, QA, or a similar operational role.
- Demonstrated experience managing regulatory documentation, certifications, audits, or compliance-related processes.
- Good understanding of casino games, game certifications, regulated markets, and operational compliance requirements.
- Strong analytical and problem-solving skills, with the ability to identify compliance risks and recommend practical solutions.
- Excellent attention to detail and organisational skills.
- Experience developing or maintaining compliance documentation, SOPs, checklists, and regulatory procedures.
- Experience supporting or leading process improvement and operational governance initiatives.
- Comfortable working with compliance reports, certification trackers, regulatory dashboards, and operational metrics.
- An interest in automation and AI-assisted operational processes.
- Excellent written and verbal communication skills in English.
- Strong stakeholder management skills and the ability to work effectively across multiple teams.
- Ability to manage multiple priorities in a fast-paced and regulated environment.
- Strong sense of ownership, accountability, and operational discipline.
- Ability to work collaboratively as part of a team while also working independently and taking ownership of allocated responsibilities.
Employee benefits
- Private health insurance – because your wellbeing matters to us
- Wellness allowance – up to €300 per year
- Fresh and healthy breakfast and lunch prepared every day in our penthouse kitchen – you can save up to €3,000 a year
- Birthday leave – as we want you to celebrate your day
- Company and team-building events – trust us, these are legendary
- Relocation package to Malta, including a flight and two weeks of accommodation
- And much more – see for yourself!
Apply today and be part of our success story!
