Onsite Service Specialist

The Opportunity

Are you a hands-on technology professional who enjoys solving problems, supporting people, and keeping operations running smoothly? Join Hitachi Energy as an Onsite IT Service Specialist in Västerås and play a vital role in delivering exceptional IT support within a dynamic manufacturing environment.

In this highly visible role, you'll be the trusted face of IT support, working directly with employees to resolve technical issues, deploy and maintain devices, and ensure users have the tools they need to be successful. From troubleshooting hardware and software challenges to coordinating logistics and managing IT assets, every day brings new opportunities to make a meaningful impact.

You'll thrive in an environment that values initiative, collaboration, and continuous improvement while providing opportunities to expand your technical expertise and professional growth. If you are passionate about technology, committed to delivering excellent customer service, and eager to contribute to a global leader advancing sustainable energy solutions, we'd love to hear from you.

Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

How You'll Make an Impact

• Provide hands-on support for IT issues requiring on-site assistance.
• Deliver, configure, and deploy ready-to-use computers and devices.
• Guide users with practical training on common IT tools and services.
• Manage inventory of IT hardware, accessories, and related assets.
• Conduct regular stock checks and maintain accurate asset records.
• Coordinate device shipments, returns, and equipment movements.
• Manage warranty claims and vendor interactions for hardware repairs.
• Support collaboration spaces, meeting rooms, and end-user technology needs.

Your Background

• Formal IT qualification, technical diploma, degree, apprenticeship, or equivalent experience.
• Experience with professional IT support.
• Experience supporting users within a manufacturing environment.
• Knowledge of ServiceNow, Microsoft 365, Windows, iOS, and asset management tools.
• Good communication skills in English and ability to work independently.
• ITIL 4 and/or Lean Six Sigma certifications are preferred.

More about us 

We believe great work thrives in an environment where people feel genuinely supported and fairly rewarded. Our benefits are designed to create real value for every individual – fueling engagement, performance, and growth. By prioritizing well‑being, we build a workplace where personal and organizational success grow together.   

Our benefits offering for our roles generally includes:    

• Collective agreement, occupational pension & possibility of salary exchange to pension (for ITP1 and ITP2)
• Group life insurance and additional insurances.
• Flex-time and shortening of working hours in time bank
• Hybrid work & allowances for setting up a workplace at home (in agreement with line manager)
• Health care and wellness allowance
• Health insurance incl. dental, spectacles & contact lenses allowance (employee pay 140 sek/month via salary deduction)
• Psychological support program
• Supplementary compensation for parental leave
• Various trainings and education supporting employee development
• Internal career possibilities both within Sweden and globally
• Employee Benefit Portal with thousands of discounts and perks

The benefits listed above are an excerpt only and may vary depending on job grade, location and contract type. Eligibility is subject to local regulations.   

Applications will be reviewed on an ongoing basis, so we encourage you to submit your application already today.   

Questions can be directed to Talent Acquisition Partner Elina Mannelqvist, elina.mannelqvist@hitachienergy.com  

Union representatives – Sveriges Ingenjörer: Maria Lönnberg, +46 (72) 2004796; Ledarna: Frank Hollstedt, +46 107 38 70 43; Unionen: Karin Ulvemark, +46 107 38 51 42