Norwegian Team Leader - Viking Travel Care

A newly established service area for Viking is travel assistance services. From our offices in Spain, we assist customers with travel insurance who experience an incident, illness, or injury while traveling abroad. The service is provided in all the Nordic languages.

We are now looking for a Norwegian speaking Team Leader with experience in travel insurance assistance to be responsible for our teams in Fuengirola and Torrevieja.

We offer

• A competitive salary.
• A long-term contract.
• The employer covers a personal computer and mobile phone.
• Flexible working hours with rotation.
• A very good work environment with great colleagues.
• Social activities with colleagues.
• Newly renovated offices centrally located in Fuengirola and Torrevieja.

Responsibilities

• Personnel responsibility for the Norwegian speaking team members.
• Coaching and competence development of team members.
• Fulfillment of the required service levels, including key performance indicators and service level agreements.
• Administrative tasks such as time sheets, salary files, absence routines, and updating and maintaining shift plans.
• Covering and performing the tasks of other Team Leaders in rotation in case of absence.
• Working closely with other departments within Viking Assistance Group to ensure implementation of agreements and projects, and to plan and execute proper training.

Qualifications

• Experience from a call center, alarm center, or customer service environment.
• Experience from the travel industry, insurance, or health sector is also relevant.
• Previous experience as a Team Leader, or strong motivation to step up into the role.
• Fluent in Norwegian and English. Additional languages are considered an advantage.
• Experienced user of information technology systems and quick to learn new ones.

We look forward to hearing from you!

About Viking

Viking Travel Care assists travelers and expatriate employees worldwide on behalf of travel insurance companies. We coordinate assistance for Nordic travelers and, through our global network of medical providers and partners, support everything from minor travel-related incidents to complex medical emergencies.

Viking Travel Care is part of Viking Assistance Group, a leading Nordic provider of roadside assistance, vehicle-related services, and assistance solutions. Viking has offices in Oslo, Stockholm, Copenhagen, Helsinki, Torrevieja, and Fuengirola in Spain.