Kundtjänstmedarbetare (svensktalande) – Barcelona, Spanien

Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Customer Service Sales Representative in Barcelona (Hybrid), you will be part of our team of game-changers who are powering the brands of the future in tech.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As a Customer Service Sales Representative on our team, you will:

- Mainly handle inbound activity (calls, emails, chat, tasks) of customer post sales requests

- Fast and effective reply to inbound queries

- Make outbound calls when necessary to solve issues with customers and different internal business units

- Create quote and follow up with cross selling / up selling and a proactive and service attitude

- Ensuring personal knowledge of the Store portfolio and Post sales process´s are maintained

- Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer centric approach.

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

- Are bilingual or proficient in Swedish and fluent in English

- Have minimum of 1 year relevant experience

- Have strong communication skills

- Knowledge of sales techniques (up-/cross-selling, objection handling, etc)

- Are customer driven and motivation to work in sales

- Are achievement and target oriented

- Have IT knowledge and technical understanding

- Have strong personal interest & curiosity in IT products and applications

- Have Real capability to listen to customers

- Can conduct effective qualification skills to ensure a comprehensive understanding of customer needs

- Have Exceptional customer facing and customer care skills

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

In this role, we offer benefits that help support your unique lifestyle:

- Full time 39 hours/week permanent contract: Monday to Friday from 9:00 to 18:00

- Salary 20 000 euros gross/year + up to 2000euros gross/year in bonus

- Great office location in Barcelona

- Full paid training about the company and the project you will be working on

- Career development program and specialized courses

Experience the best version of you!