CRM & Deal Process Manager

The CRM & Deal Process Manager is the operational “air traffic control” for Run’s deal pipeline. Dealmakers and analysts retain ownership of their deals; this role enables them to move faster by maintaining context, securing missing information, coordinating stakeholders and keeping every action visible and moving towards completion.

This person will work across RUN’s European and US teams. The role suits a highly conscientious and commercially minded organiser who enjoys solving problems, creating clarity and ensuring that nothing falls through the cracks.

Responsibilities

• Keep a complete and accurate view of active deals: status, next actions, owners and blockers
• Coordinate deliverables across dealmakers, analysts and other stakeholders, and chase updates and missing documents
• Give regular pipeline updates on deal ageing, outstanding actions, risks and bottlenecks
• Draft standard agreements from approved templates, liaise with outside counsel when needed, and manage approvals through to signature
• Keep agreement records and deal databases accurate, and file executed agreements correctly
• Select, implement and own a sales CRM, keeping contacts, leads, interactions and follow-ups up to date
• Prompt dealmakers to follow up at the right time, reactivate dormant leads and highlight new opportunities
• Produce useful CRM reporting and insights for the team

What we are looking for

• Exceptionally conscientious, with a strong sense of personal responsibility
• A natural organiser who is persistent and diplomatic when chasing people
• Clear communicator across teams, seniority levels and time zones
• Commercial instinct and a proactive, practical approach to problem solving
• Experience supporting a fast-moving sales or commercial team
• Hands-on experience implementing and managing a sales CRM (e.g. Pipedrive, Monday, Copper, HubSpot or Salesforce)
• Discretion and accuracy when handling sensitive commercial information
• Experience in music rights, royalties is an advantage