Business Transformation Manager

At Telenor, you own your career. Here, you’ll have the opportunity to make the most of your dreams and expertise while contributing to technological innovations that are barely even imagined today. Innovations that we know will change the map for how we communicate and live our connected lives in the future. Are you looking for a workplace where you can make a difference in what matters most – relationships between people? Then you are welcome to Telenor.

We are now looking for a Business Transformation Manager to join our Customer Excellence & Change team within Telenor Business.

The Customer Excellence & Change team drives customer experience, business improvement, compliance, and transformation across Telenor Business. Working closely with Sales, Commercial, Operations, Product, and IT, we create simple, seamless, and customer-focused experiences.

As a Business Transformation Manager, you will lead strategic improvement and transformation initiatives that support Telenor Business's priorities. You will collaborate across functions to identify challenges, develop solutions, and ensure that organisational capabilities, leadership, processes, and technology evolve to support business goals.

A key part of the role is turning strategy into action. You will help leaders and teams navigate change, build alignment, and ensure improvements are adopted and sustained over time. Key Responsibilities:

• Lead complex, cross-functional transformation initiatives from strategy and problem definition through implementation and follow-up.

• Translate business strategy into actionable roadmaps, priorities, and organisational changes.

• Coordinate stakeholders, manage dependencies, and address risks to drive progress across the organisation.

• Support leaders and teams through change by applying structured change management practices.

• Facilitate workshops, decision-making processes, and stakeholder discussions.

• Develop presentations, business cases, recommendations, and executive updates.

• Drive adoption and continuous improvement through effective communication, feedback, and engagement.

• Contribute to new ways of working, governance models, and business processes, ensuring organisational and behavioural considerations are embedded from the start.

We are seeking an ambitious and experienced transformation professional who combines strategic thinking with strong execution. You are passionate about improving how businesses work, turning ideas into action, and driving successful organisational change.

You thrive in complex environments, creating structure, alignment, and momentum even when the path forward is not fully defined. With strong analytical and stakeholder management skills, you build trusted relationships, influence without formal authority, and translate strategic ambitions into lasting business impact.

To succeed in this role, you have:

• A university degree in business, engineering, economics, or a related field.

• Several years of experience in business transformation, strategy implementation, business development, change management, management consulting, or similar areas.

• A proven track record of leading complex cross-functional transformation initiatives.

• Experience working closely with senior leaders and decision-makers.

• Strong analytical, facilitation, communication, and stakeholder management skills.

• The ability to translate complexity into clear recommendations, plans, and actions.

• Excellent communication skills in Swedish and English.

This is not a traditional project management or change management role. It is an opportunity to shape direction, solve complex challenges, and turn strategy into lasting organisational change.

We are better together. Here, you’ll be part of a family-like and inclusive culture, built on strong shared values and leadership that empowers you with both trust and confidence. We believe in enabling each other to act and make decisions, while always having each other’s backs through ups and downs.

We support relationships and societies. Telenor plays a vital role in the society, giving your work a greater purpose. Every day, we create value for millions of people and maintain a customer-first approach where human relationships are at the heart of everything we do.

We make room for life. Work from home up to two days a week, if your role allows it. The rest of the time, we create magic together at the office. Leadership based on trust and flexible working hours helps you balance work and life. We support you through every stage of life with our benefit package, including collective agreements, occupational pensions, wellness allowances, and customized insurance solutions tailored to your needs.

We invite you to a career in motion. Your development is at the center of our culture. We dedicate at least 40 hours per year for you to deepen your expertise, explore new areas, and develop in your role. Through Telenor Academy and other learning initiatives, you’ll have the tools and freedom to advance your career. If you want to broaden your horizons, we are present throughout the Nordics.

Apply today!

Will you take the next step in your career with us? We look forward to your application! We review applicants on an ongoing basis, so don’t wait—reach out today.

Good to know

As part of Telenor’s policy, we conduct background checks on final candidates for all recruitments.